ORGIN SPMU

Please read the following information before proceeding with your booking:

i BACKGROUND:

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.OriginSPMU.co.uk (“Our Site”) in addition to our appointment and in clinic policies .  Please read these Terms and Conditions carefully and ensure that you understand them.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site.  If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately.

ii DEFINITIONS AND INTERPRETATION:

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; “System” means any online communications infrastructure that We make available through Our Site either now or in the future.  This may include, but is not limited to, contact forms, email, live chat and forums; and “We/Us/Our” means OriginSPMU, whose registered address is 11 Oaklands, Westham, Pevensey, BN24 5AW.

iii INFORMATION ABOUT US:

Our Site, www.Origin.SPMU is [owned and] operated by Maria Gerasimova, a sole trader, whose registered address is 11 Oaklands, Westham, Pevensey, BN24 5AW.

1.0 GENERAL CLINIC TERMS AND CONDITIONS

1.1 GENERAL INFORMATION

All patients are required to provide personal details; including name, date of birth, address, telephone and email, in order to secure an appointment.

All Patients are required to complete a secure online medical history questionnaire prior to their first appointment and at each subsequent appointment if there are any changes. This is necessary to keep you safe and inform the consultation and treatment planning process.

All information will be treated as confidential and protected in accordance with Data Protection legislation. 

Please see our data protection statement below for more information on how we handle your personal and sensitive data.

1.2 BOOKING APPOINTMENTS

When you make an appointment with us you will be asked for your credit/debit card details to secure your booking with an appointment deposit. These details are processed directly through Stripe pay merchant and are not held on our within our booking system.

1.3 NEW CLIENTS

Patients that are new to our practice are required to have an initial consultation before any treatment or service can be provided. Consultations are either held in the clinic or via our online secure-server video software, either option can be chosen at the time of booking. For any reason that the clinic is unable to receive patients in the clinic, but remains open for business, consultations will be provided through our online secure-server video software. You will be sent a separate email with details of how to join this video consultation at the time of booking.

1.4 APPOINTMENTS CANCELLATIONS/RESCHEDULING POLICY

We are fortunate to run a very busy practice and often have a waiting list of patients that may be able to use a cancellation appointment. Providing us with notice allows for us to make the best use of our appointment diary and provide the best service for all of our patients.

If you need to cancel or reschedule your appointment, please contact the clinic on +447743181857 or email OriginSPMU@outlook.co.uk.

1.5 Cancelling/Rescheduling Consultation and Treatment Appointments:

We operate a strict 48 hour appointment cancellation/reschedule policy for all appointments. This means you must contact us at least 48 hours before your appointment if you need to cancel or reschedule it. If you give at least 48 hours notice of the cancellation, you shall receive the full amount of the deposit placed.

1.6 Cancellation Under 48 Hours:

If you have booked a consultation appointment and do not cancel with the required notice period, you will forfeit £50 held on account and it will be processed to pay for wasted appointment time. The remaining deposit shall be refunded to the payee.

1.7 Cancellation Under 24 Hours:

If you have booked a treatment appointment and do not cancel within 24 hours of the appointment, the 50% deposit paid for a treatment shall be forfeited.

1.8 No Show:

If you fail to attend a treatment appointment (No Show) for any reason without any notification, we reserve the right to invoice you 100% of the minimum treatment cost, payable to us within 7 days.

That aside, we do also care about your health and well-being; please DO NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections, as well as if you have/are experiencing any Covid-19 symptoms or have had a positive Covid-19 test result, within 14 days of your appointment. In this and similar circumstances, the cancellation policy will not apply, unless it is seen as a regular occurance.

1.9 REVIEW APPOINTMENTS

Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no treatment adjustments can be provided once the review period of 2-3 weeks has passed.

For SPMU, there is a complimentary touch up appointment 6-8 weeks post initial treatment. After 12 weeks, the complimentary top up appointment will be chargeable. If further top ups are necessary to create a bolder or darker appearance, in addition to the complimentary touch up, these shall also be chargeable.

1.10 CHILDREN

We do not treat children or young adults under the age of 18.

For safety reasons, children are not allowed in the treatment rooms at any time. Please do not bring children to the clinic under any circumstances.

1.11 POLICY ON SMOKING

Smoking is not permitted inside, directly outside or on clinic premises.

1.12 POLICY ON PETS

We regret that we are unable to allow pets in the clinic for hygiene reasons.

1.13 TREATMENT COURSES

Treatment courses are non- refundable, however balances for outstanding treatments can be transferred to alternative products or clinic treatments. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.

1.14 PROMOTIONAL OFFERS

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

1.15 GIFT VOUCHERS

Gift Vouchers are non-refundable, cannot be exchanged for cash and will state how long they are valid for. Please bring your gift voucher with you to your appointment.

1.16 PAYMENT

A 50% deposit is payable at the time of booking the appointment, the other 50% is payable on the day of the treatment.

The clinic accepts cash, or major debit and credit cards.

1.17 PHOTOGRAPHS

At each appointment you will be required to provide verbal consent for your practitioner to take and store before and after photographs of each treatment area. This is a mandatory requirement to receive treatment at OriginSPMU. It is NOT mandatory to consent to the sharing of your photographs, which you can decline to consent to.

1.18 TREATMENT RESULTS

Your practitioner will discuss treatment expectations at your consultation and will strive to achieve the best result for you. However, treatment results may vary from person to person and no guarantee of an exact result can be provided. This is due to individual skin types, conditions, age and degree of ageing appearance.

1.19 REFUNDS

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of; 

-consultation and assessment 

-provision of information and advice 

-safe treatment with evidence based products

-follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations. 

1.20 FEEDBACK

We wish for every patient to have a 5 star treatment and experience with us every time they visit us. Any feedback is much appreciated, both positive and negative, and is used to continually improve the quality of our service. 

You may submit feedback verbally, via email, via the post treatment feedback survey, via google business reviews, via facebook reviews, and via the clinic website.

1.21 COMPLAINTS

Should you ever be dissatisfied with any aspect of the service or treatment you have received, please discuss this directly with your practitioner in the first instance.

2. DATA PROTECTION FUNDAMENTALS STATEMENT

We are required by law to ask your permission to record and process any personal or sensitive data under the General Data Protection Regulations (GDPR). Our Data Protection Officer is Adrian Baker. Below sets out the fundamentals of our data protection policy.

2.1 WHAT WE NEED

The data we collect from you will contain your personal and sensitive data. Your personal information includes your name, date of birth, and contact details. Sensitive data includes your medical history and medical treatment records, prescriptions, and personal treatment photos. 

2.2 WHY WE NEED IT

We need to collect, document and process your personal and sensitive data for lawful medical record keeping in order to provide you with our services, as well as to communicate with you regarding the services we provide.

2.3 WHAT WE DO WITH IT

Personal and sensitive data is collected and processed by our staff in the UK in relation to your treatments and care at Lumiere MediSpa Ltd. This is stored electronically, with password encryption, and/or on paper based records that are stored securely. Only select 3rd party companies will have access to process your personal data, and only where necessary to provide you with the services you receive at Lumiere MediSpa Ltd, such as pharmacists for prescription based treatments, and calendar booking services in order to hold your appointment information. Electronic personal data may be held on servers inside and outside the European Union and we have assured contracts in place that your data is not processed and is only stored securely.

2.4 WHAT WE WOULD ALSO LIKE TO DO WITH IT

Occasionally we would like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third parties for this purpose and you can unsubscribe at any time via the unsubscribe link, phone, email or our website. We will ask you in the clinic if you would like to opt in to receive such emails. Occasionally we may ask to use your treatment photos for publicity or educational purpose, but will only be done so with your separate written consent.

2.5 HOW LONG WE KEEP YOUR DATA

As part of lawful medical record keeping, we will keep your personal and sensitive data for a minimum of 10 years after your last treatment or contact with Lumiere MediSpa, after which time it may be destroyed. Your information we use for consented marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. 

2.6 WHAT ARE YOUR RIGHTS?

If at any point you believe the information we process on you is incorrect, or you wish to request to see this information and even have it corrected or deleted, you can contact the Data Controller. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

3 ACCESS TO OUR SITE

Access to Our Site is free of charge.

It is your responsibility to make any and all arrangements necessary in order to access Our Site.

Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

3.1 INTELLECTUAL PROPERTY RIGHTS

All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us.  All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

For personal use (including research and private study) only, you may:

Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);

Download Our Site (or any part of it) for caching;

Print [one copy of any] page[s] from Our Site;

Download, copy, clip, print, or otherwise save extracts from pages on Our Site; and

Save pages from Our Site for later and/or offline viewing.

You may not use any Content downloaded, copied, clipped, printed or otherwise saved from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so.  [This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers].

You may not systematically copy Content from Our Site with a view to creating or compiling any form of comprehensive collection, compilation, directory, or database unless given Our express permission to do so.

Subject to above you may not otherwise reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content or any other material from Our Site unless given express written permission to do so by Us.  For further information, please contact Us at OriginSPMU@outlook.co.uk

Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.

Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.